Your Statutory rights are not affected by any of the following shop policies.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. However you may instead send us a cheque, in which case please allow 5 working days for cheque clearance, or provide your payment details over the telephone.
Goods are charged at prices shown on the product pages on the date the customer places the order and are exclusive of VAT (unless otherwise stated). Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.
If you have any questions or would like additional information about any of our store policies, please feel free to contact us.